Digital tools enable businesses to reduce staff costs, improve customer experiences, find new business models, and remain competitive.
Staff costs are reduced
An investment, for example, in RPA – automation using special bots – allows you to reduce the processing time of client requests and automatically generate reports, estimates and other documents.
Automation not only saves time, but also improves the accuracy of processes.
Match shopping habits
- The modern buyer is concerned not only with the price and quality of the product – he is interested in good service.
- Omnichannel – the client wants to receive a full-fledged service at any points of interaction with the company: on the website, in a mobile application, in a call center or in an offline store.
- Simple channels of interaction – products should be intuitive and work “out of the box” – without the need to tinker with the settings.
- Personalized Experience – Consumers want offers that are personal to them. An example is named bottles from Coca-Cola.
Transparency and security – many digital services are based on the processing of personal data. To maintain customer confidence, companies must be extremely open about how they use personal information. In 2018, a Cambridge-based consulting firm collected data from 87 million Facebook accounts without people’s consent. This led to a big scandal and bankruptcy of the company.
Already today, you need to start introducing chat bots, self-service terminals, and mobile applications into your business.
Customer experience
Even the simplest step towards digitalization improves the customer experience. This, in turn, boosts sales.
The launch of a product information site is already making it easier for customers to interact with the company. But it is not worth dwelling on this. Deep integration of IT technology can improve all aspects of user experience (CX).
Accessibility – you can place an order on the website or in the mobile application from anywhere in the world, at any time. The requests are processed by the server without interruption.
Waiting time – collecting and analyzing data optimizes production chains. For example, by analyzing the queues in departments, you can determine which branches can be reduced and where to add employees.
Awareness and transparency – in personal accounts, you can monitor the status of an order or balance in real time.
Personalization – Retargeting and Big Data analytics allows you to send suggestions based on the user’s habits.
Loyal customers build brand reputation through word of mouth, online reviews, and social media activity.
Our Projects
Yard / Parking access system
Development of an autonomous system to control access to the territory of a residential yard / parking / business centers:
- for residents of the house using an RFID pass, a mobile application;
- for third parties who do not have a pass;
- special vehicles.
Transport Management system
- document management for cargo transportation by road;
- development and implementation of the document exchange functionality within the system;
- development of factoring functionality, conducting accounting entries on it in double entry mode;
- preliminary calculation of the cost of transportation, control over transportation in real time;
Our Team
Jocelyn Emard
A project manager is an administrator who is able to build effective communication between a customer and a team of programmers. The main workload of the project manager is at the start of the development stage, during the preparation of the technical task.
Dimitri Windler
TeamLead – Lead Developer. This is also a specialist responsible for administrative work, only his main area of responsibility is not external communication, but management of a team of developers.
Back end developer is responsible for writing the program code.
Brittany Paucek
A designer, unlike programmers, is not a developer, but in any case he is part of the development team.
A tester (QA) is also a part-time specialist who connects to test the quality of a digital service in the second half of the software development cycle.
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